Returns & refunds policy

Last updated: 16 July 2026

At [BRAND] we want you to be happy with your order. This policy sets out your legal rights and how to return items. Nothing here reduces your statutory rights.

1. Right to cancel (change of mind) — 14 days

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving the goods — no reason needed.

  • Tell us you want to cancel within those 14 days by emailing [EMAIL].
  • You then have a further 14 days to send the items back.
  • We'll refund you within 14 days of receiving the goods back (or proof you've sent them).

2. Refunds

Your refund will include the item price and the standard delivery cost you originally paid. (If you chose a premium or express delivery upgrade, we only refund the standard rate.)

Refunds are made to your original payment method. We don't charge restocking fees on standard cancellations.

3. Return postage

  • Change-of-mind returns: you pay the cost of return postage.
  • Faulty or wrong items: we always cover return postage.

4. Condition of returned items

You can inspect items as you would in a shop. If an item's value is reduced through handling beyond what's necessary to check it, we may deduct that amount from your refund.

5. Exceptions to the 14-day cancellation right

The right to cancel does not apply to:

  • Vacuum storage bags and compression bags once the sealed packaging has been opened, for hygiene reasons.

All other items in our range — organisers, boxes, hangers and baskets — can be returned under the standard 14-day rule above.

6. Faulty, damaged, or misdescribed goods

Separately from the above, under the Consumer Rights Act 2015 you have the right to:

  • Reject faulty goods for a full refund within 30 days of delivery.
  • After 30 days (up to 6 months), request a repair or replacement; if that fails, a refund.

This applies even to items normally excluded from change-of-mind returns, and we pay return postage for faulty goods.

7. How to return an item

  1. Contact us at [EMAIL] with your order number.
  2. We'll confirm the return address and any instructions.
  3. Package the item securely and send it to the address we confirm — our registered address is [LEGAL ADDRESS].
  4. Keep your proof of postage.

8. Contact

Questions about returns? Email [EMAIL], call [PHONE], or write to [LEGAL ADDRESS]. We aim to reply within 3 working days.